Emotional Intelligence – The Foundation for Effective Communication (PCSS)

Research by the Carnegie Institute concluded: "15% of success is technical skills - 85% is people skills." Emotional Intelligence is all about people skills - how well you know yourself and your emotions and how well you read and interact with others and their emotions. Learn about how the brain, the body and emotions affect each other, and then how to better manage your own emotions and the emotions of others so you can have clearer, more accurate communications that create cooperation and collaboration in the workplace. Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects one’s style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ.